UK Postage & Packing
Our standard delivery charge for the UK is just £3.60 and FREE for orders of £60 or more and will take 3-5 working days, using either the MyHermes service or Royal Mail. With the MyHermes service we can also send the parcel to a local corner shop, which many find useful. If you would like to use this service, please add a note with your order. You will also be presented with the available upgrade options and costs during the checkout process.
If you require items urgently, please let us know, and we will do our very best to help. We try to send same day whenever possible, but always next day latest.
Overseas Postage & Packing
We will ship virtually anywhere in the world, with the exception of the USA and Canada. We offer Royal Mail for shipping small packages, and a Courier service for larger or more valueable items. For most countries, the shopping cart will work out the relevant postage cost for you, based on the weight. If for some reason no price is displayed, please send us an e-mail, and we will let you know the cost by return.
VAT, Tax and Customs Duties
All prices shown on our website include UK VAT at 20%. For deliveries outside of the UK, this will be discounted at the last stage of checkout. There may be VAT or Tax / Custom Duties charged on arrival in your country, these are out of our control, and are your responsibility.
If you wish to return any item you have purchased for any reason, you may do so for full credit (including delivery charges) within fourteen working days. Return postage will be at your expense, unless we have supplied a faulty or incorrect item. All items must be returned in as delivered condition. This is in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Before returning an item, please let us know by e-mail or phone, so that we are expecting the goods, and can arrange a prompt refund.
All goods supplied as new will have the standard manufacturers warranty. Occasionally we do offer secondhand goods, which we guarantee to be as described.